Outage in Tekion
CRM - Delays with Lead Assignment Triggers
Resolved MinorIncident Report
Summary AI Generated
Tekion's CRM system experienced delays with Lead Assignment rules triggering, which prevented associated process automations from running automatically. The issue affected the CRM component for 1.4 hours, with users able to work around the problem by manually assigning leads to trigger the automation immediately. The engineering team identified and resolved the issue, restoring normal lead assignment and process automation functionality.
We are currently experiencing delays with Lead Assignment rules triggering. Once the rules trigger, the associated process automations will run as expected. Our Engineering team is actively investigating the root cause and working to resolve the issue as quickly as possible.
As a temporary workaround, users can manually assign the lead to trigger the associated process automation immediately
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 02/26/2026 06:57PM
The CRM Lead Assignment Issue has been resolved. Leads are assigning immediately and triggering process automation at this time. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.
IDENTIFIED
7 days ago - at 02/26/2026 06:17PM
Tekion has Identified the issue impacting the CRM Lead Assignment rules not triggering. Our engineering team is working diligently to resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update within the next hour.
INVESTIGATING
7 days ago - at 02/26/2026 05:36PM
We are currently experiencing delays with Lead Assignment rules triggering. Once the rules trigger, the associated process automations will run as expected. Our Engineering team is actively investigating the root cause and working to resolve the issue as quickly as possible.
As a temporary workaround, users can manually assign the lead to trigger the associated process automation immediately
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