Outage in Tekion

Retail Application - Deal Loading Slowness

Resolved Minor

February 28, 2026 - Started 5 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Tekion's Retail Application experienced slowness when loading the Deals list and individual deals, preventing dealers from proceeding with deal desking operations. The issue affected the Retail component for 2.7 hours while the team investigated and identified the root cause. The problem was resolved and all functionality returned to normal, with users advised to refresh their browsers if issues persisted.

We are currently aware of an issue with loading the Deals list and potentially loading deals. We are actively investigating and will provide an update as quickly as possible.

Components affected

Tekion Retail

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 02/28/2026 11:07PM

All functionality has returned to normal and we are considering this incident resolved. If you continue to see issues please refresh your browser and if issues persist please reach out to the Tekion Support team.

MONITORING 5 days ago - at 02/28/2026 09:56PM

At this time Desking is returning to normal operation and all dealers should be able to proceed with deal desking. We will continue to monitor to ensure stability before considering this event Resolved.

IDENTIFIED 5 days ago - at 02/28/2026 09:47PM

We have identified the issue and continue to work towards a solution with highest priority. We will continue to update as we get near a solution

INVESTIGATING 5 days ago - at 02/28/2026 08:28PM

We are currently aware of an issue with loading the Deals list and potentially loading deals. We are actively investigating and will provide an update as quickly as possible.

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