Outage in Tekion

Retail Application Performance Issues – Deal Screen, Vehicle Inventory & Document Printing

Resolved Major

February 19, 2026 - Started 15 days ago - Lasted about 1 hour
Official incident page

Incident Report

Dear Dealer Partner, We are aware of issues causing slowness in the Retail Application, including the Deal screen, Vehicle Inventory, and document printing. Our Engineering team is actively working on this as a top priority and will resolve the issue as soon as possible. We will keep you informed of our progress and share updates as they become available. We apologize for the inconvenience caused. Regards, Tekion Support

Components affected

Tekion Retail

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Latest Updates ( sorted recent to last )

RESOLVED 15 days ago - at 02/19/2026 03:59PM

Dear Dealer Partner,

The issues causing slowness in the Retail Application, including the Deal screen, Vehicle Inventory, and document printing, have been resolved. Our Engineering team has implemented a fix, and the application should now be performing normally.

If you continue to experience any issues, please reach out to the Tekion Support Team.

We apologize for the inconvenience caused and thank you for your patience.

Sincerely,
Tekion Support

INVESTIGATING 15 days ago - at 02/19/2026 03:00PM

Dear Dealer Partner,

We are aware of issues causing slowness in the Retail Application, including the Deal screen, Vehicle Inventory, and document printing. Our Engineering team is actively working on this as a top priority and will resolve the issue as soon as possible.

We will keep you informed of our progress and share updates as they become available.

We apologize for the inconvenience caused.

Regards,
Tekion Support

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