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Outage in Tekion

Tekion ARC CRM Application Issue - Tasks and Rules Engine

Resolved Minor
February 24, 2026 - Started 9 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

The Tekion ARC CRM application experienced delays in task creation and Rule Engine processing for 2.5 hours. The CRM component was affected, causing processing delays for users trying to create tasks and utilize rule-based functionality. The issue was identified and resolved by the engineering team, who continued working on reprocessing the impacted leads and tasks after service restoration.

Tekion is Investigating an issue within the ARC CRM application. Task creation and the Rule Engine are experiencing delays in processing.. Our engineering team is actively engaged and working diligently to identify and resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update to you as more information becomes available.
Components affected
Tekion CRM

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Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 02/24/2026 06:40PM

The Tekion ARC CRM Application Issue has been Resolved and is currently operational. Tekion Engineering is continuing work on reprocessing the leads and tasks that were impacted this morning If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.

MONITORING 9 days ago - at 02/24/2026 05:48PM

Update: Progress has been made to resolve the ARC CRM Application issue impacting Task creation and the Rule Engine delays. Tekion Engineering team is mitigating the earlier issues and are monitoring for any new incidents. We appreciate your patience and understanding as they work to fully resolve the issue. We will provide an update within the next hour.

IDENTIFIED 9 days ago - at 02/24/2026 04:31PM

Tekion has Identified the issue impacting the ARC CRM application. Our engineering team is working diligently to resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update within the next 2 hours.

INVESTIGATING 9 days ago - at 02/24/2026 04:11PM

Tekion is Investigating an issue within the ARC CRM application. Task creation and the Rule Engine are experiencing delays in processing.. Our engineering team is actively engaged and working diligently to identify and resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update to you as more information becomes available.

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