Outage in Tekion
Users Experiencing Logout Issues While Generating or Printing PDFs and Accessing Reports
Resolved MajorIncident Report
Summary AI Generated
Tekion users experienced unexpected logouts while generating or printing PDF documents and were subsequently unable to access reports, affecting multiple components including Parts, Retail, Service, Core, CRM, Analytics, Payroll, and Accounting. The 3.4-hour incident was resolved with a fix that restored normal login functionality and PDF generation capabilities. Users need to manually regenerate any RO PDFs that were affected during the incident period.
We are aware of an issue where some users are being unexpectedly logged out while generating or printing PDF documents and are subsequently unable to access reports. Our team is actively investigating the root cause and working to restore normal functionality as quickly as possible.
We apologize for the inconvenience and appreciate your patience while we work on resolving this issue.
Components affected
Tekion Accounting Tekion Parts Tekion Retail Tekion Service Tekion Core Tekion Analytics Tekion CRM Tekion PayrollTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 04/16/2026 03:52PM
The issue causing some users to be unexpectedly logged out while generating or printing PDF documents and while accessing reports has been resolved. Our team has confirmed that services are now functioning normally.
For any RO PDFs affected during the incident, users will need to manually regenerate those PDFs.
We sincerely apologize for the disruption and appreciate your patience throughout this incident.
MONITORING
15 days ago - at 04/16/2026 03:38PM
The issue impacting RO PDF generation has been fixed. For any RO PDFs affected during the incident, users will need to manually regenerate the PDFs.
We apologize for the inconvenience and appreciate your patience throughout this issue.
MONITORING
15 days ago - at 04/16/2026 01:56PM
The issue related to unexpected user logouts has been resolved. Users should now be able to remain signed in as expected. Our team is continuing to work on the remaining issue impacting PDF generation and printing functionality.
We apologize for the inconvenience and appreciate your continued patience as we work toward a full resolution.
MONITORING
16 days ago - at 04/16/2026 01:07PM
A fix has been implemented for the issue causing some users to be unexpectedly logged out while generating or printing PDF documents and while accessing reports. Our team is currently monitoring the system closely to ensure functionality remains stable and that the issue is fully resolved.
We appreciate your patience and apologize for the inconvenience caused.
IDENTIFIED
16 days ago - at 04/16/2026 12:42PM
Our team has identified the issue causing some users to be unexpectedly logged out while generating or printing PDF documents and while accessing reports. We are currently working on implementing a fix to restore normal functionality as quickly as possible.
We apologize for the inconvenience and appreciate your continued patience.
INVESTIGATING
16 days ago - at 04/16/2026 12:37PM
We are continuing to investigate this issue.
INVESTIGATING
16 days ago - at 04/16/2026 12:30PM
We are aware of an issue where some users are being unexpectedly logged out while generating or printing PDF documents and are subsequently unable to access reports. Our team is actively investigating the root cause and working to restore normal functionality as quickly as possible.
We apologize for the inconvenience and appreciate your patience while we work on resolving this issue.
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