Outage in Tekion
WA State Tax Rates - Error
Resolved MinorIncident Report
Summary AI Generated
Tekion's Retail platform experienced a 3.1-hour incident where Washington State zip codes failed to return correct tax rates in the Desking screen. During the outage, users were advised to substitute out-of-state or out-of-county zip codes and manually override tax rates as a workaround. The issue was resolved with all WA zip codes returning accurate tax rates.
We are currently investigating an issue that is preventing WA State Zip Codes from returning the proper tax rates. As a workaround please use a Non Washington Zip Code within the Desking screen and manually override the tax rate to return the appropriate tax amount.
We'll update this page as soon as an ETA is provded
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 07/02/2026 01:02AM
The incident has been resolved and tax rates for all zip codes are now returning. If you should face any additional issues please reach out to the support team.
IDENTIFIED
23 days ago - at 07/01/2026 11:18PM
The team is working on updating the impacted zip codes and are targeting a resolution by end of day. If you are experiencing issues with specific zip codes in counties, such as Pierce, please utilize a zip code out of state or out of county (King county for example) and override the rate to the appropriate rate.
We will continue to update this page as we have more.
INVESTIGATING
23 days ago - at 07/01/2026 10:07PM
We are currently investigating an issue that is preventing WA State Zip Codes from returning the proper tax rates. As a workaround please use a Non Washington Zip Code within the Desking screen and manually override the tax rate to return the appropriate tax amount.
We'll update this page as soon as an ETA is provded
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