Outage in Telesign

Restriction of non-10DLC (non-Authorized Messaging) long codes in countries outside US/CAN

Resolved Minor
July 23, 2023 - Started about 2 years ago - Lasted over 1 year
Official incident page

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Outage Details

Country: +1 countries (Non-US/CA, i.e. Puerto Rico, Guam, Northern Mariana Islands, etc.) Effective Date: TBD Description: Carriers are continuing to enforce the restriction of non-10DLC (non-Authorized Messaging) long codes in countries like the United States and Canada. We now expect restrictions on long codes in other countries within the +1 dialing code (i.e. Puerto Rico, Guam, Northern Mariana Islands). Many customers are currently using shared TFNs (Toll-Free Numbers) as a solution for delivery toward these regions, however these will no longer permit non-One-Time Passcode (OTP) traffic. All customers who send messages to +1 countries, that are not US/CA, must obtain a dedicated TFN to ensure uninterrupted transactions to these destinations. We strongly encourage customers to use the "My Telesign" portal to proceed with the procurement process.
Components affected
Telesign Operator Alerts
Latest Updates ( sorted recent to last )
IDENTIFIED about 2 years ago - at 07/23/2023 07:48PM

Country: +1 countries (Non-US/CA, i.e. Puerto Rico, Guam, Northern Mariana Islands, etc.)
Effective Date: TBD

Description: Carriers are continuing to enforce the restriction of non-10DLC (non-Authorized Messaging) long codes in countries like the United States and Canada. We now expect restrictions on long codes in other countries within the +1 dialing code (i.e. Puerto Rico, Guam, Northern Mariana Islands). Many customers are currently using shared TFNs (Toll-Free Numbers) as a solution for delivery toward these regions, however these will no longer permit non-One-Time Passcode (OTP) traffic.

All customers who send messages to +1 countries, that are not US/CA, must obtain a dedicated TFN to ensure uninterrupted transactions to these destinations. We strongly encourage customers to use the "My Telesign" portal to proceed with the procurement process.

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