Outage in Telesign

Quality degradation - Mexico (MX) - Radiomovil Dipsa (Telcel) (334/002;02;020;066) - 02/21/24

Resolved Minor

February 22, 2024 - Started about 2 years ago - Lasted 26 minutes
Official incident page

Incident Report

Date: 02/21/24 Start Time: 03:00 PM PST End Time: Ongoing Summary: We currently experience quality degradation toward Mexico (MX) - Radiomovil Dipsa (Telcel) (334/002;02;020;066). Customers that send SMS messages to Radiomovil Dipsa (Telcel) (334/002;02;020;066) users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

Components affected

Telesign Operator Alerts Telesign SMS

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 02/21/2024 11:23PM

Date:02/21/24
Start Time: 03:00 PM PST
End Time: 03:22 PM PST

We received notification that the network issues previously reported by Radiomovil Dipsa (Telcel) (334/002;02;020;066) from Mexico (MX) have been resolved. Radiomovil Dipsa (Telcel) (334/002;02;020;066) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

IDENTIFIED about 2 years ago - at 02/21/2024 11:06PM

Date: 02/21/24
Start Time: 03:00 PM PST
End Time: Ongoing

Summary:
We currently experience quality degradation toward Mexico (MX) - Radiomovil Dipsa (Telcel) (334/002;02;020;066). Customers that send SMS messages to Radiomovil Dipsa (Telcel) (334/002;02;020;066) users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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