Outage in Telesign

Operator Service Alert - Brazil (BR) -Claro (724/05;12 ;38) - 11/09/25

Resolved Minor

November 08, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

Issue: Operator - Claro (724/05;12 ;38) Quality degradation Start Time: 08:40 pm PST - 11/09/25 End Time: Ongoing Summary: We received notification that Claro (724/05;12 ;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF 01085098

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/09/2025 05:43AM

Date:11/09/25
Start Time: 08:40 pm PST
End Time: 09:42 PM PST

We received notification that the network issues previously reported by Claro (724/05;12 ;38) from Brazil (BR) have been resolved. Claro (724/05;12 ;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

INVESTIGATING 5 months ago - at 11/09/2025 04:53AM

Issue: Operator - Claro (724/05;12 ;38) Quality degradation

Start Time: 08:40 pm PST - 11/09/25
End Time: Ongoing

Summary:

We received notification that Claro (724/05;12 ;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

SF 01085098

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