Outage in Telesign

Quality degradation - Brazil (BR) - Algar (724/07;32;33;34) - 11/09/25

Resolved Minor

November 10, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

Date: 11/09/25 Start Time: 11:10 PM PST End Time: Ongoing Summary: We currently experience quality degradation toward Brazil (BR) - Algar (724/07;32;33;34). Customers that send SMS messages to Algar (724/07;32;33;34) users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/10/2025 09:14AM

Start Time: 11:10 PM PST - 11/09/25
End Time: 01:13 AM PST - 11/10/25

We received notification that the network issues previously reported by Algar (724/07;32;33;34) from Brazil (BR) have been resolved. Algar (724/07;32;33;34) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

IDENTIFIED 5 months ago - at 11/10/2025 07:19AM

Date: 11/09/25
Start Time: 11:10 PM PST
End Time: Ongoing

Summary:
We currently experience quality degradation toward Brazil (BR) - Algar (724/07;32;33;34). Customers that send SMS messages to Algar (724/07;32;33;34) users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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