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Outage in Telesign

Quality degradation - Mexico (MX) - Altan Redes (334/140)

Resolved Minor
November 12, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

Issue: Mexico (MX) - Altan Redes (334/140) Quality degradation Start Time: 3:20 PM IN PST - 11/12/25 End Time: Ongoing Summary: We currently experience quality degradation toward Mexico (MX) - Altan Redes (334/140). SMS messages towards these operator(s) may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF 01087570

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/13/2025 01:47AM

Issue: Mexico (MX) - Altan Redes (334/140) Quality degradation resolved

Start Time: 3:20 PM PST - 11/12/25
End Time: 5:45 PM PST - 11/12/25

Summary:

We received notification that previously reported degradation toward Mexico (MX) - Altan Redes (334/140) is resolved.

We'd like to apologize for any inconvenience caused.

INVESTIGATING 5 months ago - at 11/13/2025 12:12AM

Issue: Mexico (MX) - Altan Redes (334/140) Quality degradation

Start Time: 3:20 PM IN PST - 11/12/25
End Time: Ongoing

Summary:

We currently experience quality degradation toward Mexico (MX) - Altan Redes (334/140).
SMS messages towards these operator(s) may face delays or difficulties in delivery.

Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.

If you have any questions, please contact support@telesign.com.

SF 01087570

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