Outage in Telesign

Quality degradation - United States (US) - Multiple Operators - 10DLC

Resolved Minor

November 13, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

Issue: United States (US) Multiple Operators 10DLC Quality degradation Start Time: 00:20 AM PST - 11/13/25 End Time: Ongoing Summary: We currently experience quality degradation toward United States for 10DLC traffic only. SMS messages sent with 10DLC SID may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF 01087604

Need to monitor Telesign outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/13/2025 12:22PM

tart Time: 00:20 AM PST - 11/13/25
End Time: 04:15 AM PST - 11/13/25

We received notification that the network issues previously reported by Multiple Operators from United States (US) have been resolved. The end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF[01087604]

INVESTIGATING 5 months ago - at 11/13/2025 10:02AM

Issue: United States (US) Multiple Operators 10DLC Quality degradation

Start Time: 00:20 AM PST - 11/13/25
End Time: Ongoing

Summary:

We currently experience quality degradation toward United States for 10DLC traffic only.
SMS messages sent with 10DLC SID may face delays or difficulties in delivery.

Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.

If you have any questions, please contact support@telesign.com.

SF 01087604

Latest Telesign outages

Operator Alert - Bosnia and Herzegovina (BA) - Mobilna Srpske m:tel (218/05) - about 12 hours ago

Operator Alert - Serbia (RS) - Telekom Srbija (220/03) - about 12 hours ago

Quality degradation - Italy (IT) - Multiple Operators - 03/31/26 - about 14 hours ago

Operator Alert - Mexico (MX) - Altan Redes (334/140) - about 15 hours ago

Quality degradation - United States (US) - Small Carriers - 3/31/26 - about 23 hours ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook