Outage in Telesign

Phone ID Live Service Alert - Philippines

Resolved Minor

November 13, 2025 - Started 5 months ago - Lasted about 14 hours
Official incident page

Incident Report

Date: 11/13/2025 Start Time: 05:37 AM PDT End Time: Ongoing We received notification from our partner that Phone ID Live is currently having issues in the Philippines, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/14/2025 04:01AM

Date: 11/13/2025
Start Time: 05:37 AM PDT
End Time: 06:15 PM PDT

We received notification from our partner that the issue previously noticed in the Philippines has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

IDENTIFIED 5 months ago - at 11/13/2025 02:20PM

Date: 11/13/2025
Start Time: 05:37 AM PDT
End Time: Ongoing

We received notification from our partner that Phone ID Live is currently having issues in the Philippines, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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