Outage in Telesign

Operator Service Alert - Quality degradation - Small Carriers - Quality Degradation - 11/18/25

Resolved Minor

November 18, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

Issue: US Operator - Small Carriers Quality degradation Date: 11/18/25 Start Time: 2:27 AM PST End Time: Ongoing Summary: We currently experience quality degradation toward US/CA Small Carriers . Customers that send SMS messages to Small Carriers users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/18/2025 12:35PM

Start Time: 2:27 AM PST
End Time: 04:20 AM PST

We received notification that the network issues previously reported by small carriers from United States (US) have been resolved. The end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

INVESTIGATING 4 months ago - at 11/18/2025 10:33AM

Issue: US Operator - Small Carriers Quality degradation

Date: 11/18/25
Start Time: 2:27 AM PST
End Time: Ongoing

Summary:
We currently experience quality degradation toward US/CA Small Carriers . Customers that send SMS messages to Small Carriers users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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