Outage in Telesign

Quality degradation - Central America - Claro Networks - 11/21/25

Resolved Minor

November 21, 2025 - Started 4 months ago - Lasted 1 day
Official incident page

Incident Report

Date: 11/21/25 Start Time: 4:20 AM PT End Time: Ongoing Summary: We currently experience quality degradation toward Claro Networks in Central America. Customers who send SMS messages to Claro Networks users may notice difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/22/2025 08:59PM

Date: 11/22/25
Start Time: 4:20 AM PST
End Time: 7:56 AM PST

We received notification that the network issues previously reported by Claro Networks in Central America have been resolved. Claro Networks end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

INVESTIGATING 4 months ago - at 11/21/2025 03:11PM

Date: 11/21/25
Start Time: 4:20 AM PT
End Time: Ongoing

Summary:
We currently experience quality degradation toward Claro Networks in Central America. Customers who send SMS messages to Claro Networks users may notice difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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