Outage in Telesign

Phone ID number_deactivation & sim_swap - Service Alert - United Kingdom EE Communicatiions

Resolved Minor
November 25, 2025 - Started 4 days ago - Lasted about 3 hours
Official incident page

Incident Report

Date: 11/22/2025 Start Time: 07:10 PST End Time: Ongoing We received notification from our partner that number deactivation and SIM swap are currently experiencing issues in the United Kingdom for EE Communications end users, which may cause some delays. We will inform you once a resolution is reached. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 11/25/2025 08:39PM

Date: 11/25/2025
Start Time: 07:10 am PST
End Time: 12:04 pm PST

We received notification from our partner that the issue previously noticed in the United Kingdom for EE Communications end users has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

IDENTIFIED 4 days ago - at 11/25/2025 05:54PM

Date: 11/22/2025
Start Time: 07:10 PST
End Time: Ongoing

We received notification from our partner that number deactivation and SIM swap are currently experiencing issues in the United Kingdom for EE Communications end users, which may cause some delays. We will inform you once a resolution is reached.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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