Outage in Telesign

Quality degradation - Mexico (MX) - Radiomovil Dipsa (Telcel) (334/002;02;020;066) - 11/26/25

Resolved Minor
November 26, 2025 - Started 4 days ago - Lasted about 3 hours
Official incident page

Incident Report

Date: 11/26/25 Start Time: 12:35 AM PST End Time: Ongoing Summary: We currently experience quality degradation toward Radiomovil Dipsa (Telcel) (334/002;02;020;066). Customers that send SMS messages to Radiomovil Dipsa (Telcel) (334/002;02;020;066) users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 11/26/2025 11:53AM

Start Time: 12:35 AM PST - 11/26/25
End Time: 03:52 AM PST- 11/26/25

We received notification that the network issues previously reported by Radiomovil Dipsa (Telcel) (334/002;02;020;066) from Mexico (MX) have been resolved. Radiomovil Dipsa (Telcel) (334/002;02;020;066) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

IDENTIFIED 4 days ago - at 11/26/2025 08:43AM

Date: 11/26/25
Start Time: 12:35 AM PST
End Time: Ongoing

Summary:
We currently experience quality degradation toward Radiomovil Dipsa (Telcel) (334/002;02;020;066). Customers that send SMS messages to Radiomovil Dipsa (Telcel) (334/002;02;020;066) users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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