Outage in Telesign

Possible Delays

Resolved Minor

May 16, 2026 - Started 2 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Telesign experienced intermittent platform disruptions that caused delays in message delivery for approximately 2.9 hours. The service degradation affected the platform's ability to deliver messages in a timely manner. Network engineers identified and resolved the underlying issue, restoring normal service operations.

Dear Customers and Partners, We are experiencing intermittent disruptions/degradation on our platform which could cause some delays in delivery. Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 05/16/2026 02:29PM

Dear Customers and Partners,

Our Network Engineers have identified and successfully resolved this incident.

Start time – 08:27 AM UTC+0
End time – 01:28 PM UTC+0

We are currently working on the root cause analysis and will provide it once available. We sincerely apologize for the inconvenience this may have caused you.

INVESTIGATING 2 days ago - at 05/16/2026 11:38AM

Dear Customers and Partners,

We are experiencing intermittent disruptions/degradation on our platform which could cause some delays in delivery.

Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.

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