Outage in Telesign
Contact match, Sim swap and Number deactivation - Service Alert - United Kingdom EE
Resolved MinorIncident Report
Summary AI Generated
On July 23, 2026, Telesign's Contact Match, SIM Swap, and Number Deactivation services experienced disruptions on the United Kingdom EE network starting at 11:20 PM PDT, causing delays for affected users. Number Deactivation was partially restored during the incident, with full resolution confirmed by 4:15 AM PDT on July 24, 2026. The total outage lasted approximately 5.5 hours before all services returned to normal operation.
Date: 7/23/2026
Start Time: 11:20 PM PDT
End Time: Ongoing
We received notification from our partner that Contact match, Sim swap, and Number deactivation are currently having issues in the United Kingdom EE, which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 07/24/2026 12:25PM
Date: 7/24/2026
Start Time: 11:20 PM PST 7/23/2026
End Time: 04:15 AM PST
We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
IDENTIFIED
6 days ago - at 07/24/2026 07:51AM
Addon Number deactivation has been recovered, and we are continuing to work towards complete resolution.
IDENTIFIED
6 days ago - at 07/24/2026 06:55AM
Date: 7/23/2026
Start Time: 11:20 PM PDT
End Time: Ongoing
We received notification from our partner that Contact match, Sim swap, and Number deactivation are currently having issues in the United Kingdom EE, which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
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