Outage in Telesign

Operator Alert - Ghana (GH) - ScanCom Ltd (MTN) (620/01) - 09/23/2026

Resolved Minor

September 23, 2026 - Started 4 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

On September 23, 2026, Telesign experienced a quality degradation affecting SMS delivery to ScanCom Ltd (MTN) subscribers in Ghana, lasting approximately two hours. The issue caused delays in SMS message delivery for MTN end users in the region. The incident was resolved by 12:27 PM PDT, with all services restored to normal operation.

Start Time: 10:34 AM PDT - 09/23/2026 End Time: Ongoing We are currently observing a quality degradation towards ScanCom Ltd (MTN)(620/01) in Ghana(GH), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01241281

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 09/23/2026 07:52PM

Start Time: 10:34 AM PDT - 09/23/2026
End Time: 12:27 AM PDT - 09/23/2026

Network issues previously reported for ScanCom Ltd (MTN)(620/01) from Ghana (GH) have been resolved. ScanCom Ltd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01241281

INVESTIGATING 4 days ago - at 09/23/2026 05:56PM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 09/23/2026 05:56PM

Start Time: 10:34 AM PDT - 09/23/2026
End Time: Ongoing

We are currently observing a quality degradation towards ScanCom Ltd (MTN)(620/01) in Ghana(GH), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution.

SF 01241281

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