Outage in Telesign
Operator Service Alert - Italy (IT) - All MNO's - Quality degradation
Resolved MinorIncident Report
Summary AI Generated
Telesign experienced a quality degradation affecting SMS delivery across all mobile network operators (MNOs) in Italy, lasting approximately 52 minutes (9:15 AM–10:07 AM PDT on 9/25/26). The issue caused delays in SMS message delivery for end users on all Italian MNOs. The incident was resolved by 10:07 AM PDT, with all services returning to normal operation.
Issue: Italy (IT) - All MNO's - Quality degradation
Start Time: 9:15 AM PDT - 9/25/26
End Time: Ongoing
Summary:
We are currently observing a quality degradation towards all MNOs in Italy (IT), which may cause delays in SMS delivery.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
SF 01240364
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/25/2026 06:17PM
Start Time: 9:15 AM PDT - 9/25/26
End Time: 10:07 AM PDT - 9/25/26
Network issues previously reported for all MNOs from Italy (IT) have been resolved. All MNOs end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01240364
INVESTIGATING
2 days ago - at 09/25/2026 04:43PM
Issue: Italy (IT) - All MNO's - Quality degradation
Start Time: 9:15 AM PDT - 9/25/26
End Time: Ongoing
Summary:
We are currently observing a quality degradation towards all MNOs in Italy (IT), which may cause delays in SMS delivery.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
SF 01240364
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