Outage in Telesign

Operator Alert - Brazil (BR) - Claro (724/05;12;38) - 09/24/2025

Resolved Minor

September 24, 2026 - Started 2 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Telesign observed a quality degradation affecting SMS delivery to Claro subscribers in Brazil, beginning at 8:40 PM PDT on September 24, 2025. The issue caused delays in SMS message delivery for Claro end users across the affected network codes. The incident was resolved by 2:00 AM PDT on September 25, 2025, with all services returning to normal after approximately 3.4 hours.

Start Time: 08:40PM PDT - 09/24/2025 End Time: Ongoing We are currently observing a quality degradation towards Claro (724/05;12;38) in Brazil (BR), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01242198

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 09/25/2026 07:11AM

Start Time: 08:40PM PDT - 09/24/2026
End Time: 02:00AM PDT - 09/25/2026

Network issues previously reported for Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01242198

INVESTIGATING 2 days ago - at 09/25/2026 03:52AM

Start Time: 08:40PM PDT - 09/24/2025
End Time: Ongoing

We are currently observing a quality degradation towards Claro (724/05;12;38) in Brazil (BR), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution.

SF 01242198

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