Outgoing Calls from Cloud Calling are Failing Intermittently

Our technical team are happy that this issue is now completely resolved after a period of monitoring showed no further issues.

If you continue to experience issues please contact our Help Desk on 0800 835 376 or helpdesk@telesmart.co.nz

Our internal team and Microsoft have identified the cause and put in place an interim fix. We are still investigating the root cause of this incident. We will have an Incident Report available in five business days, please contact our Help Desk helpdesk@telesmart.co.nz if you would like a copy.

Microsoft Customers on our Direct Routing platform have been impacted by an assumed unknown change within the Microsoft environment. Microsoft can see an issue, however are struggling to find the root cause relating to delayed call setup for some of our Customers. We are continuing to work with Microsoft and the issue has been escalated via Premier support.

Next update at 12pm

Microsoft Customers on our Direct Routing platform have been impacted by an assumed unknown change within the Microsoft environment. Microsoft can see an issue, however are struggling to find the root cause relating to delayed call setup for some of our Customers. We are continuing to work with Microsoft and the issue has been escalated via Premier support.

Next update at 11am

We are continuing to work with Microsoft and are awaiting feedback from them on this ongoing issue. Please get in touch with our helpdesk on 0800 835 376 or servicedesk@telesmart.co.nz if you are unable make outgoing calls.

After a period of monitoring, it is clear the issue has only been partially resolved, callers are experiencing a delay of up to 20-25 seconds for outgoing calls to connect. When calls connect there are no issues. Our Teams are continuing to work with our upstream providers and Microsoft to determine the root cause.

After a period of monitoring, it is clear the issue has only been partially resolved, callers are experiencing a delay of up to 20-25 seconds for outgoing calls to connect. When calls connect there are no issues. Our Teams are continuing to work with our upstream providers and Microsoft to determine the root cause.

Next update in 120 minutes.

After a period of monitoring, it is clear the issue has only been partially resolved, callers are experiencing a delay of up to 20-25 seconds for outgoing calls to connect. When calls connect there are no issues. Our Teams are continuing to work with our upstream providers and Microsoft to determine the root cause.

Next update in 60 minutes.

Our teams worked with Microsoft over night to identify the issue and implemented a change, from our testing it appears to have resolved the incident. We are monitoring the platforms this morning, if you continue to have any issues with dialling out contact or Help Desk on helpdesk@telesmart.co.nz or phone 0800 TELESMART (0800 835 376).

Our teams worked with Microsoft over night to identify the issue and implemented a change, from our testing it appears to have resolved the incident. We are monitoring the platforms this morning, if you continue to have any issues with dialling out contact or Help Desk on helpdesk@telesmart.co.nz or phone 0800 TELESMART (0800 835 376).

Microsoft are working on this incident, we will provide an update when we receive more information from Microsoft.

Our upstream provider (Microsoft) is looking at this incident, we will provide an update when we receive more information from Microsoft or within the next 2 hours.

We have created a support request with Microsoft for them to investigate this issue.

We are continuing to investigate this issue.

Our engineers are still investigating the cause with our upstream providers.

Our engineers are still investigating the cause with our upstream providers.
The next update will be in 30 minutes.

Telesmart would like to inform you that we are currently experiencing an issue with Outgoing Calls on Cloud Calling.

Our technical team has been dispatched and are currently investigating.
Estimated time of resolution: To be determined

Next communication: 30 minutes