Outage in Telesmart

Tendfor Call Routing Issue

Resolved Major
April 09, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Tendfor customers are currently experiencing an issue where calls are not being presented to agents. We have opened an urgent support ticket with Tendfor and are awaiting their response. If you are experiencing this issue and wish to implement a divert for incoming calls, please contact Telesmart via the details below: NZ 0800 835376 (TELESMART) helpdesk@telesmart.co.nz AU 1800 316620 helpdesk@telesmart.net.au
Components affected
Telesmart Tendfor Contact Centre
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/09/2025 11:31PM

Update: The Tendfor issue is now resolved. If you are still experiencing any problems, please contact the Telesmart Helpdesk.

MONITORING about 2 months ago - at 04/09/2025 10:19PM

Tendfor report that this issue should now be resolved. If you are still experiencing any problems, please contact the Telesmart Help Desk.

If you requested a divert be put in place, we will be in contact to remove that divert to allow you to test that Tendfor is now operating correctly.

INVESTIGATING about 2 months ago - at 04/09/2025 09:53PM

Update: Tendfor are actively investigating this issue. We will update this status when they report back to us in their progress.

INVESTIGATING about 2 months ago - at 04/09/2025 09:07PM

Tendfor customers are currently experiencing an issue where calls are not being presented to agents. We have opened an urgent support ticket with Tendfor and are awaiting their response.

If you are experiencing this issue and wish to implement a divert for incoming calls, please contact Telesmart via the details below:

NZ 0800 835376 (TELESMART)
helpdesk@telesmart.co.nz
AU 1800 316620
helpdesk@telesmart.net.au

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