Outage in Telesmart

Network Outage affecting the Nelson/Tasman and West Coast Regions

Resolved Major

October 22, 2025 - Started 4 months ago - Lasted about 4 hours
Official incident page

Incident Report

Customers in the Nelson, Tasman, the West Coast and potentially other regions may currently be experiencing network outages. This outage may be weather related. We will update this page when we have more information. If you are experiencing this disruption, please contact the Telesmart Service Desk via the details below. NZ 0800 835376 (TELESMART) helpdesk@telesmart.co.nz

Components affected

Telesmart Chorus NGA - Upper South Island

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/23/2025 12:22AM

The network outage this morning was caused by a power outage to the Nelson/Tasman, West Coast region. Transpower has restored supply, and all affected sites are back online.

INVESTIGATING 4 months ago - at 10/22/2025 08:08PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 10/22/2025 08:04PM

Customers in the Nelson, Tasman, the West Coast and potentially other regions may currently be experiencing network outages.

This outage may be weather related. We will update this page when we have more information.

If you are experiencing this disruption, please contact the Telesmart Service Desk via the details below.

NZ 0800 835376 (TELESMART)
helpdesk@telesmart.co.nz

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