Outage in Telesmart

Teams Direct Route calls are failing to reach Contact Center solutions

Resolved Minor
June 26, 2025 - Started 6 months ago - Lasted about 4 hours
Official incident page

Incident Report

Incoming Teams Direct Route calls are not being presented to Contact Centre solutions in some instances. Our Engineers are investigating the root cause. If you are experiencing this issue, please contact out Helpdesk. NZ 0800 835376 (TELESMART) helpdesk@telesmart.co.nz AU 1800 316620 helpdesk@telesmart.net.au
Components affected
Telesmart Softswitch Telesmart Cloud Calling for Microsoft Teams Telesmart Tendfor Contact Centre

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/27/2025 01:14AM

This issue is now resolved, If you are still experiencing any related problems please contact our Helpdesk.

NZ 0800 835376 (TELESMART)
helpdesk@telesmart.co.nz

AU 1800 316620
helpdesk@telesmart.net.au

INVESTIGATING 6 months ago - at 06/26/2025 09:06PM

Incoming Teams Direct Route calls are not being presented to Contact Centre solutions in some instances. Our Engineers are investigating the root cause. If you are experiencing this issue, please contact out Helpdesk.

NZ 0800 835376 (TELESMART)
helpdesk@telesmart.co.nz

AU 1800 316620
helpdesk@telesmart.net.au

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