Outage in Telesmart
Teams Direct Route calls are failing to reach Contact Center solutions
Resolved Minor
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Outage Details
Incoming Teams Direct Route calls are not being presented to Contact Centre solutions in some instances. Our Engineers are investigating the root cause. If you are experiencing this issue, please contact out Helpdesk.
NZ 0800 835376 (TELESMART)
helpdesk@telesmart.co.nz
AU 1800 316620
helpdesk@telesmart.net.au
Components affected
Telesmart Softswitch Telesmart Cloud Calling for Microsoft Teams Telesmart Tendfor Contact CentreLatest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 06/27/2025 01:14AM
This issue is now resolved, If you are still experiencing any related problems please contact our Helpdesk.
NZ 0800 835376 (TELESMART)
helpdesk@telesmart.co.nz
AU 1800 316620
helpdesk@telesmart.net.au
INVESTIGATING
17 days ago - at 06/26/2025 09:06PM
Incoming Teams Direct Route calls are not being presented to Contact Centre solutions in some instances. Our Engineers are investigating the root cause. If you are experiencing this issue, please contact out Helpdesk.
NZ 0800 835376 (TELESMART)
helpdesk@telesmart.co.nz
AU 1800 316620
helpdesk@telesmart.net.au
Latest Telesmart outages
Network Outage Affecting Customers in Lower North & South Islands - about 1 month ago
Microsoft Teams Call Queue Issue - 2 months ago
Tendfor Call Routing Issue - 3 months ago
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