Outage in Telesmart

Reports of calling problems from multiple customers.

Resolved Minor

July 18, 2025 - Started 7 months ago - Lasted 5 days
Official incident page

Incident Report

We are currently experiencing an issue with an upstream provider that is calling various calling problems for customers. We are working on identifying and resolving this issue. We will update this page in 30min with progress.

Components affected

Telesmart Softswitch Telesmart Cloud Calling for Microsoft Teams Telesmart Operator Connect for Microsoft Teams Telesmart Cisco Webex

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 07/23/2025 02:29AM

This incident has been resolved.

MONITORING 7 months ago - at 07/18/2025 01:27AM

The calling issue has been resolved. We are continuing to monitor the systems to ensure no further problems arise.

If you are still experiencing any issues, please contact our helpdesk via the methods below:

NZ 0800 835376 (TELESMART)
helpdesk@telesmart.co.nz

AU 1800 316620
helpdesk@telesmart.net.au

INVESTIGATING 7 months ago - at 07/18/2025 12:40AM

Update: The calling problem has been identified by our engineers, they are currently working to mitigate the problem and restore normal service.

We will update this page in 30 minutes or earlier with progress.

INVESTIGATING 7 months ago - at 07/18/2025 12:18AM

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