Outage in Telesmart

Microsoft Teams Call Queue Issue

Resolved Minor
May 02, 2025 - Started about 2 months ago - Lasted about 1 month
Official incident page

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Outage Details

Telesmart is currently investigating reports of an intermittent issue where Microsoft Teams call queues fail to properly receive inbound calls, instead triggering an immediate outbound call to the original caller. We are actively working with Microsoft to identify the root cause and resolve the issue as quickly as possible. Please contact Telesmart's Help Desk via the channels below if you are experiencing this problem and haven't already logged a ticket. NZ 0800 835376 (TELESMART) helpdesk@telesmart.co.nz AU 1800 316620 helpdesk@telesmart.net.au
Components affected
Telesmart Cloud Calling for Microsoft Teams Telesmart Operator Connect for Microsoft Teams
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 06/11/2025 11:48PM

This incident has been resolved.

MONITORING about 2 months ago - at 05/02/2025 05:19AM

We have had reports that some of our clients are now able to answer queue calls.

We are monitoring this and reaching out to clients that have been experiencing the issue. If you are still experiencing any issues let us know.

INVESTIGATING about 2 months ago - at 05/02/2025 02:25AM

Telesmart is currently investigating reports of an intermittent issue where Microsoft Teams call queues fail to properly receive inbound calls, instead triggering an immediate outbound call to the original caller.

We are actively working with Microsoft to identify the root cause and resolve the issue as quickly as possible.

Please contact Telesmart's Help Desk via the channels below if you are experiencing this problem and haven't already logged a ticket.

NZ 0800 835376 (TELESMART)
helpdesk@telesmart.co.nz

AU 1800 316620
helpdesk@telesmart.net.au

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