Outage in Telesmart

Intermittent Voice Call issues For Webex Calling Telephony

Resolved Minor

November 25, 2024 - Started over 1 year ago
Official incident page

Incident Report

Cisco are currently investigating some customer reports of intermittent call failures when trying to connect to the agent and the agents experiencing RONA issues. Issue only noticed if using Webex Calling Telephony. Impact: Call Connect Failure If you are experiencing any issues with call failures, please contact our helpdesk. NZ 0800 835376 (TELESMART) helpdesk@telesmart.co.nz AU 1800 316620 helpdesk@telesmart.net.au

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/05/2024 09:30PM

Our technical team is happy that this issue is now completely resolved after a period of monitoring showed no further issues.

If you continue to experience issues please contact our Help Desk on 0800 835 376 or helpdesk@telesmart.co.nz

MONITORING over 1 year ago - at 11/25/2024 07:40PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 11/25/2024 02:26AM

Cisco are currently investigating some customer reports of intermittent call failures when trying to connect to the agent and the agents experiencing RONA issues. Issue only noticed if using Webex Calling Telephony.

Impact: Call Connect Failure

If you are experiencing any issues with call failures, please contact our helpdesk.

NZ 0800 835376 (TELESMART) helpdesk@telesmart.co.nz
AU 1800 316620 helpdesk@telesmart.net.au

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