Outage in Telesmart

Intermittent Audio issue when Webex Contact Center agent is using WebRTC

Resolved Minor

February 14, 2025 - Started 3 months ago - Lasted 3 days
Official incident page

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Outage Details

Cisco are currently investigating some reports of intermittent audio issues when Webex agents are using WebRTC

Components affected

Telesmart Cisco Webex

Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 02/16/2025 07:41PM

This has now been resolved. If you experience any issues contact our Help Desk at helpdesk@telesmart.co.nz

INVESTIGATING 3 months ago - at 02/14/2025 01:53AM

Cisco are currently investigating some reports of intermittent audio issues when Webex agents are using WebRTC

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