Telnyx Outage History

Telnyx experienced a major incident where inbound messages from AT&T were not being received by users. The issue affected message delivery for 4.6 hours while the team investigated the problem. The incident was resolved and normal message delivery from AT&T was restored.

Telnyx experienced failures with some third-party large language models (LLMs) used in their AI Assistants service. The incident affected AI Assistant functionality that relied on these external LLM providers. The issue was resolved after 1.2 hours once the root cause was identified and a fix was implemented.

Telnyx experienced a SIP Trunking service degradation in the ME1 region that affected Australia for approximately 174.5 hours (over 7 days). The incident was classified as major and has been resolved as of April 30th, 2026. The service disruption impacted SIP trunking functionality for users in the affected region during this extended outage period.

Telnyx experienced delays in wireless SIM card management actions including activation, suspension, and profile changes for 33 minutes. The issue affected the Wireless Core component, causing SIM operations to take longer than expected to process. The delays were resolved and all SIM management operations returned to normal processing times.

Number fields in Telnyx's Mission Control portal experienced intermittent issues for 9.1 hours. The problem was identified and a fix was implemented, with the service team monitoring results before confirming full resolution.

Telnyx experienced a major incident affecting Long Code SMS services in Poland that lasted 16.5 hours. The service failures prevented SMS messages from being sent or received through Polish long code numbers. The issue was resolved after investigation and remediation efforts.

Telnyx experienced delays in wireless SIM card management actions including activation, suspension, and profile changes affecting their Wireless Core service. The incident lasted 52 minutes before all SIM management operations returned to normal processing speeds.

Telnyx Cloud Storage in the Central Region experienced degraded performance for 25 hours. The incident was resolved on April 14th at 22:05 UTC. No specific details about the cause or affected functionality were provided in the incident report.

Telnyx experienced an issue where AI Assistants using Nova3 speech-to-text (STT) stopped functioning when Numerals or Smart Format settings were null. The problem was identified and resolved with a fix implementation after 1.7 hours of service disruption.

Telnyx experienced a certificate expiration issue affecting rtc.telnyx.com that lasted approximately 160 hours. The incident was classified as minor and impacted the RTC (Real-Time Communications) service domain. The issue was resolved after investigation and certificate renewal.