Telnyx Outage History

Telnyx experienced a major incident affecting their Wireless Core service, causing delayed availability of Wireless Usage Reports (WDR). The issue persisted for approximately 7 days before being resolved. The incident impacted users' ability to access timely wireless usage reporting data.

Telnyx experienced instability affecting their Wireless Products API endpoints starting at approximately 08:25 UTC, impacting the Wireless Core component. The engineering team implemented a fix and monitored the results before fully resolving the incident after 1.6 hours at 10:39 UTC.

Telnyx experienced issues with their AI Assistants service where pages were not loading for customers accessing from EU and AU regions, while US region customers remained unaffected. The company implemented a fix and monitored the results before confirming full resolution. The incident lasted 2.7 hours and was classified as a minor service disruption.

Telnyx performed unplanned maintenance on mobile packet core infrastructure in the US region, affecting a small subset of IMSI5 mobile data customers who experienced data session interruptions. The maintenance was initially expected to last 10 minutes but extended to 1.6 hours before completion. The issue was resolved with connectivity restored automatically for most users, though some customers needed to toggle airplane mode to restore their connections.

Telnyx experienced degraded wireless data sessions affecting IMSI 1 subscribers roaming through their Ashburn site, with users experiencing failed session establishment and intermittent data connectivity for 1.7 hours. The issue was traced to stale proxy sessions created when Australian devices were temporarily routed through Ashburn during a Sydney Sparkle outage approximately 12 hours earlier. The problem resolved automatically when the system's TTL cleanup process removed these orphaned sessions, requiring no manual intervention.

Telnyx experienced degraded wireless data sessions affecting IMSI 1 subscribers roaming through their Ashburn site, causing failed session establishment and intermittent data connectivity issues. The incident impacted the Wireless Core component and lasted approximately 78 hours. The service has been fully restored and the incident resolved.

Telnyx experienced degraded wireless data sessions for IMSI 1 subscribers roaming through their Sydney site, with users experiencing intermittent data connectivity and session drops. The issue was caused by GTP echo timeouts from an upstream roaming partner's service impact on their outbound roaming solution, which triggered automatic session resets. The incident lasted 1.2 hours and was resolved when the upstream partner fixed their issue, with data sessions recovering to 88% of baseline levels and full recovery expected as devices naturally re-attach.

Telnyx experienced a major outage affecting their Usage Reports functionality for 18 minutes on March 19, 2026. The service was completely unavailable during this period, preventing users from accessing usage data and reports. The issue was resolved after Telnyx implemented a fix and confirmed the service was restored.

Telnyx experienced intermittent failures affecting eSIM purchases and SIM card network registration for new provisioning operations, while existing active SIM cards and data sessions remained unaffected. The engineering team implemented a fix and monitored the recovery of eSIM purchases and SIM registration services. The incident was fully resolved after approximately 5 days of duration.

Telnyx experienced issues with their wireless roaming infrastructure after a scheduled maintenance window, where GTP user plane connectivity through their roaming partner did not fully recover despite normal Diameter signaling operations. The incident affected internationally roaming devices, causing intermittent connectivity issues for customers while sessions re-established. The maintenance was eventually completed without further incident after 12.9 hours total duration.