Outage in Templafy

Service degradation - Slow response time when using Templafy One

Resolved Minor
May 24, 2023 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

We have identified an issue that affects a subset of customers. Because of the issue, customers are experiencing slow response times. Further updates will be posted here soon.
Components affected
Templafy WebApp Templafy Public API
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/25/2023 09:39AM

The incident has been resolved, and further information will be provided in a postmortem shortly.

We apologize for the impact to affected customers.

MONITORING over 1 year ago - at 05/24/2023 01:24PM

The system is stable and operating within our performance standards. We will continue to closely monitor the situation to maintain stability.

MONITORING over 1 year ago - at 05/24/2023 09:35AM

We have applied mitigation steps and performance is improving. We are continuing to monitor the system to ensure ongoing stability and performance.
In parallel we are also continuing investigating the root cause so that we are able to prevent similar issues in the future.
Details will be provided in the postmortem.

IDENTIFIED over 1 year ago - at 05/24/2023 08:27AM

We have identified an issue that affects a subset of customers. Because of the issue, customers are experiencing slow response times.
Further updates will be posted here soon.

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