Outage in Templafy

Service degradation - Infinite reload issue encountered by users

Resolved Major
January 23, 2024 - Started 11 months ago - Lasted 1 day
Official incident page

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Outage Details

We have identified an issue that affects a subset of customers and are working towards a resolution. A potential workaround for users is to close both their web browser and Microsoft Office completely, and then reopen them. We are working on a fix for all users that will not require any user intervention. Further updates will be posted here soon.
Components affected
Templafy Resource Management Templafy Add-in Management Templafy Library & Dynamics Templafy Email Signature Templafy Integrations Templafy Account Management Templafy Authentication Templafy User Management
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 01/25/2024 06:51AM

The incident has been resolved, and further information will be provided in a postmortem shortly.

We apologize for the impact to affected customers.

MONITORING 11 months ago - at 01/23/2024 09:04PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 01/23/2024 07:15PM

The engineering team has implemented a fix and has started rolling it out to all systems. We will post a notification once this is completed.

IDENTIFIED 11 months ago - at 01/23/2024 05:01PM

The engineering team has identified the root cause of the issue and is actively working on implementing a fix.

IDENTIFIED 11 months ago - at 01/23/2024 03:04PM

We have identified an issue that affects a subset of customers and are working towards a resolution.

A potential workaround for users is to close both their web browser and Microsoft Office completely, and then reopen them.
We are working on a fix for all users that will not require any user intervention.

Further updates will be posted here soon.

Latest Templafy outages

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Service degradation - Third party Add-ins packages failed to download - 2 months ago
Service degradation - Manually configured claims in SAML2 appear to no longer be coming to User Profiles in Templafy - 3 months ago

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