Outage in Thryv

Business Center - Sending Invoice Reminders

Resolved Major
March 17, 2025 - Started 7 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Current Status: Partially Operational Discovered: 3/17/2025 10:00 AM CDT Impacted Product: Business Center Affected Feature: Invoices What does this mean for you? When attempting to send payment reminders for pending, overdue, or partially paid invoices, users encounter a message that states:- I acknowledge any collected payments will be refunded." Users should not move forward with sending the reminder at this time. Current Workaround: No current workaround We are working diligently to resolve this issue; we will provide ongoing status updates.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/17/2025 07:45PM

This incident has been fully resolved and invoice reminders are working as expected.

Resolved 03/17/2025 2:44 PM.

INVESTIGATING 7 months ago - at 03/17/2025 06:16PM

Current Status: Partially Operational
Discovered: 3/17/2025 10:00 AM CDT

Impacted Product: Business Center
Affected Feature: Invoices

What does this mean for you?
When attempting to send payment reminders for pending, overdue, or partially paid invoices, users encounter a message that states:- I acknowledge any collected payments will be refunded."

Users should not move forward with sending the reminder at this time.


Current Workaround: No current workaround

We are working diligently to resolve this issue; we will provide ongoing status updates.

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