Outage in Tide

Error

Resolved Minor
July 19, 2024 - Started over 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

ClearBank’s partner - Crowdstrike, is experiencing an outage affecting some of our services. Affected service: Digital cheque deposits are failing. Please don’t try to deposit cheques until the Crowdstrike outage is resolved. We will continue to update this page with progress on the issue. If you require help - tap ‘Support’ in the app. Thank you for your patience.
Components affected
Tide Making Payments (UK)

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/19/2024 03:34PM

The outage has been resolved and cheques can be deposited without any issues.

IDENTIFIED over 1 year ago - at 07/19/2024 09:39AM

ClearBank’s partner - Crowdstrike, is experiencing an outage affecting some of our services.

Affected service: Digital cheque deposits are failing.

Please don’t try to deposit cheques until the Crowdstrike outage is resolved. We will continue to update this page with progress on the issue.

If you require help - tap ‘Support’ in the app.

Thank you for your patience.

Latest Tide outages

Issue: Payments - 6 days ago
Tide App issues - 15 days ago
Issue: Ordering physical cards - about 1 month ago
Issue: Post Office deposits - about 1 month ago
Connectivity issues with 159 - about 1 month ago

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