Disruption in multiple payments services

We have now restored the Payments service. You should now be able to make transfers without delays.

We apologise for this impact on your Tide experience, thank you for your patience.

We’re experiencing a problem that’s impacting a number of our services including:
Outbound Payments
Creating Payees
Viewing PIN and card details
Confirming payments

Payments may still go through, even if the app says there’s been an error, so please double check the timeline in your app before trying to make a payment again.

We’re looking into the cause of these problems and hope to resolve them quickly.

For urgent issues, or if you are unsure if a payment has gone through, tap ‘Support’ in the app.