Outage in Tide
Phone calls audio issues
Resolved MinorIncident Report
We're experiencing an issue with incoming phone calls – audio is lagging. As a result, our support team may need to ask you to repeat questions or clarify details.
We are working to resolve this as quickly as possible. Thank you for your patience.
If you have any questions, tap ‘Support’ in the app.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/08/2026 12:23PM
We’ve resolved the issue affecting inbound call audio.
You can now call us as normal without any audio delays.
Thanks for giving us the time to resolve this.
INVESTIGATING
3 days ago - at 09/08/2026 10:50AM
We're experiencing an issue with incoming phone calls – audio is lagging. As a result, our support team may need to ask you to repeat questions or clarify details.
We are working to resolve this as quickly as possible. Thank you for your patience.
If you have any questions, tap ‘Support’ in the app.
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