Outage in Tide

Issue: Outbound transfer fees

Resolved Minor
October 09, 2025 - Started 4 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Outbound transfers are currently charged a fee of £10 instead of 20p. We’ve temporarily stopped all Outbound Payments to prevent further issues, and we’re fixing this as soon as possible. We apologise for the inconvenience. We’ll update this page when the issue is resolved. If you need urgent help, tap Support in your app – we’ll be there
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/09/2025 02:58PM

All affected payments have been rejected and the reserved amounts are released back into your account.

IDENTIFIED 4 days ago - at 10/09/2025 11:59AM

Issue resolved: Outbound transfer fees

Outbound transfers are going through at the normal 20p fee.

Any payments that were attempted with the extra fee haven’t gone through – they’ll be automatically rejected.

Thanks for your patience while we were fixing this.

IDENTIFIED 4 days ago - at 10/09/2025 11:30AM

Outbound transfers are currently charged a fee of £10 instead of 20p.

We’ve temporarily stopped all Outbound Payments to prevent further issues, and we’re fixing this as soon as possible.

We apologise for the inconvenience.

We’ll update this page when the issue is resolved.

If you need urgent help, tap Support in your app – we’ll be there

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