Outage in Tide

Issue: Ordering physical cards

Resolved Minor
November 06, 2025 - Started 3 days ago - Lasted about 5 hours
Official incident page

Incident Report

You may not be able to order a new physical Tide Card right now. We’re fixing this Please check back here for updates – we’ll let you know as soon as we’re back to normal. We apologise for any inconvenience this may be causing you. For urgent queries, tap ‘Support’ in the app.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 11/06/2025 04:51PM

The issue has been resolved.

Any cards that were ordered during the downtime will be issued by our team.

We apologise for any inconvenience this may be causing you.

INVESTIGATING 3 days ago - at 11/06/2025 12:23PM

You may not be able to order a new physical Tide Card right now.
We’re fixing this
Please check back here for updates – we’ll let you know as soon as we’re back to normal.
We apologise for any inconvenience this may be causing you.
For urgent queries, tap ‘Support’ in the app.

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