Outage in Tide
Card Transactions Disruption
Resolved MinorIncident Report
Our payment service provider is currently facing some technical issues, and we’re working with them to resolve this as soon as possible.
It appears that Post Office / Pay-Point Deposits might take a while to show up on your transaction timeline.
Please check back here for updates – we’ll let you know as soon as payments are back to normal.
For urgent queries, tap ‘Support’ in the app.
We apologise for any inconvenience you’re experiencing at this time.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 12/16/2025 05:22AM
The issue has been resolved.
Thank you for your patience. We apologise for any inconvenience this may have caused.
INVESTIGATING
4 months ago - at 12/15/2025 06:11PM
Our payment service provider is currently facing some technical issues, and we’re working with them to resolve this as soon as possible.
It appears that Post Office / Pay-Point Deposits might take a while to show up on your transaction timeline.
Please check back here for updates – we’ll let you know as soon as payments are back to normal.
For urgent queries, tap ‘Support’ in the app.
We apologise for any inconvenience you’re experiencing at this time.
Latest Tide outages
Card issues - about 23 hours ago
'Send' from the Payments tab is unavailable - 3 days ago
Some card payments are being declined - 6 days ago
Some card payments are being declined - 8 days ago
Issue: Delays in onboarding and account recovery - 11 days ago
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