Outage in Tide

Delay in processing documents

Resolved Minor
January 07, 2026 - Started 2 days ago - Lasted about 1 hour
Official incident page

Incident Report

We’re experiencing an issue in processing documents as part of onboarding and account recoveries. We’re addressing the problem with our partner, who is having these issues - thank you for your patience. We’re very sorry for the disruption, and we’ll keep you updated on this page. For urgent queries, tap 'Support' in the app.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 01/07/2026 04:16PM

Thanks for your patience while we sorted this.

We're now able to process documents as part of onboarding and account recoveries.

INVESTIGATING 2 days ago - at 01/07/2026 03:13PM

We’re experiencing an issue in processing documents as part of onboarding and account recoveries.

We’re addressing the problem with our partner, who is having these issues - thank you for your patience.

We’re very sorry for the disruption, and we’ll keep you updated on this page.

For urgent queries, tap 'Support' in the app.

Latest Tide outages

Card Transactions Disruption - 25 days ago
Issue: Payments - about 1 month ago
Tide App issues - about 1 month ago
Issue: Ordering physical cards - 2 months ago
Issue: Post Office deposits - 2 months ago

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