Outage in Tide
Delay in processing documents
Resolved MinorIncident Report
We’re experiencing an issue in processing documents as part of onboarding and account recoveries.
We’re addressing the problem with our partner, who is having these issues - thank you for your patience.
We’re very sorry for the disruption, and we’ll keep you updated on this page.
For urgent queries, tap 'Support' in the app.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 01/07/2026 04:16PM
Thanks for your patience while we sorted this.
We're now able to process documents as part of onboarding and account recoveries.
INVESTIGATING
4 months ago - at 01/07/2026 03:13PM
We’re experiencing an issue in processing documents as part of onboarding and account recoveries.
We’re addressing the problem with our partner, who is having these issues - thank you for your patience.
We’re very sorry for the disruption, and we’ll keep you updated on this page.
For urgent queries, tap 'Support' in the app.
Latest Tide outages
Card issues - about 23 hours ago
'Send' from the Payments tab is unavailable - 3 days ago
Some card payments are being declined - 6 days ago
Some card payments are being declined - 8 days ago
Issue: Delays in onboarding and account recovery - 11 days ago
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