Outage in Tide

Digital cheque deposits delay

Resolved Minor

January 21, 2026 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

Our partner is experiencing an outage affecting some of our services, including depositing cheques. All deposits made on Monday (19 January) should be paid today. If you've made a deposit on Tuesday (20 January) between 13:30 - 19:00 or today (21 January), this could be paid with a one-day delay. If you've made a deposit and you don't see it on your timeline, please don't repeat it. If you need any help - tap ‘Support’ in the app. Thank you for your patience.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 01/21/2026 02:45PM

Some members experienced problems depositing cheques, but this has now been sorted.

Thanks for giving us the time to fix this - now you should be able to deposit cheques as usual.

IDENTIFIED about 1 month ago - at 01/21/2026 10:05AM

Our partner is experiencing an outage affecting some of our services, including depositing cheques.

All deposits made on Monday (19 January) should be paid today. If you've made a deposit on Tuesday (20 January) between 13:30 - 19:00 or today (21 January), this could be paid with a one-day delay.

If you've made a deposit and you don't see it on your timeline, please don't repeat it.

If you need any help - tap ‘Support’ in the app.

Thank you for your patience.

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