Outage in Tide
Connecting to Xero
Minor
January 30, 2026 - Started about 3 hours ago
Official incident page
Official incident page
Incident Report
We’re currently looking into an issue affecting the Xero integration connectivity for some members.
What’s happening
Some members may not be able to connect or reconnect their Tide accounts to Xero. In some cases, the connection may appear successful but then stop working.
Some members may also notice that transaction data isn’t syncing, even though the account shows as connected.
What’s next
You don’t need to do anything. We’ll update this page when the issue is resolved.
If you have an urgent query, tap ‘Support’ in the app and we’ll help you.
Need to monitor Tide outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
INVESTIGATING
about 2 hours ago - at 01/30/2026 08:46AM
What you can do
If you need to have your transaction data in Xero urgently, you can manually export it in a CSV file and import it in Xero.
In the app, tap: Payments > View more under the last transaction. Filter the data and tap Share > Standard > Cleared only, then import into Xero.
We apologise for the inconvenience and we’ll update this page when the issue is resolved.
INVESTIGATING
about 3 hours ago - at 01/30/2026 08:09AM
We’re currently looking into an issue affecting the Xero integration connectivity for some members.
What’s happening
Some members may not be able to connect or reconnect their Tide accounts to Xero. In some cases, the connection may appear successful but then stop working.
Some members may also notice that transaction data isn’t syncing, even though the account shows as connected.
What’s next
You don’t need to do anything. We’ll update this page when the issue is resolved.
If you have an urgent query, tap ‘Support’ in the app and we’ll help you.
Latest Tide outages
Digital cheque deposits delay - 9 days ago
Payment services issue - 17 days ago
Delay in processing documents - 23 days ago
Card Transactions Disruption - about 2 months ago
Issue: Payments - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5450 services available
Integrations with
