Outage in Tide
Issue: Card payments failing
Resolved MajorIncident Report
We’re facing an issue where some card payments are failing, even when accounts have a positive balance.
We’re working to resolve this as fast as we can, and we’ll update this page when card payments are back to normal.
We’re sorry for the inconvenience and appreciate your patience.
For urgent queries, tap ‘Support’ in your app and we’ll help you.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 02/10/2026 07:13PM
This incident has been resolved.
IDENTIFIED
3 months ago - at 02/10/2026 02:48PM
We’re facing an issue where some card payments are failing, even when accounts have a positive balance.
We’re working to resolve this as fast as we can, and we’ll update this page when card payments are back to normal.
We’re sorry for the inconvenience and appreciate your patience.
For urgent queries, tap ‘Support’ in your app and we’ll help you.
Latest Tide outages
Card issues - about 23 hours ago
'Send' from the Payments tab is unavailable - 3 days ago
Some card payments are being declined - 6 days ago
Some card payments are being declined - 8 days ago
Issue: Delays in onboarding and account recovery - 11 days ago
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