Outage in Tide
Sort code and account number not visible for some members
Resolved MinorIncident Report
We’re looking into and addressing an issue where some members are unable to view their accounts' sort code and account number.
We thank you for your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/13/2026 07:18AM
We have confirmed that the implemented fix has effectively resolved the issue.
MONITORING
16 days ago - at 07/02/2026 12:14PM
We have included the fix for this issue in Tide app version 3.192. If you're still facing the issue, we kindly ask you to update to this version.
We kindly ask you to contact our Member Support team for any further assistance.
IDENTIFIED
20 days ago - at 06/28/2026 07:02AM
A fix has been developed. The rollout is expected to begin tomorrow, Monday, and reach everyone affected over the following few days.
If you're unable to see your account details but urgently need them, please find those on your Account Verification Letter on the Tide app, or contact our Member Support team for assistance.
IDENTIFIED
21 days ago - at 06/27/2026 11:43PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
21 days ago - at 06/27/2026 11:42PM
We’re looking into and addressing an issue where some members are unable to view their accounts' sort code and account number.
We thank you for your patience.
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