Outage in Tide

Issues with Card services

Resolved Minor

July 28, 2026 - Started 7 days ago - Lasted about 4 hours
Official incident page

Incident Report

We're experiencing a problem that's impacting a number of members to order a new card, reorder a card, view pin or card details. Also online payments requiring 3DS verification might be failing due to 3DS verifications being disrupted. We are looking into this issue and when the services are back to normal we'll update this message. Tap 'Support' in the app if you'd like to speak to us. Thanks for your patience.

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 07/28/2026 09:58PM

This incident has been resolved.

A third-party was experiencing issues, affecting card-related services.

We apologise for this impact on your Tide experience, thank you for your patience.

INVESTIGATING 7 days ago - at 07/28/2026 06:07PM

We're experiencing a problem that's impacting a number of members to order a new card, reorder a card, view pin or card details.
Also online payments requiring 3DS verification might be failing due to 3DS verifications being disrupted.

We are looking into this issue and when the services are back to normal we'll update this message.

Tap 'Support' in the app if you'd like to speak to us.

Thanks for your patience.

Latest Tide outages

Payment delays - 2 days ago

Failing outbound payments - 8 days ago

Delays in joining Tide - 14 days ago

Some online card payments are being declined - 20 days ago

Delays to the joining process - 21 days ago

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