Outage in Tidio
Help Desk issues - difficulties in sending tickets
Resolved Major
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Outage Details
We are currently investigating an issue that occurs for some users using tickets in Tidio. We’ll have more information soon.
Components affected
Tidio APILatest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 05/14/2025 10:11PM
The affected component is now operational. Thank you.
IDENTIFIED
28 days ago - at 05/14/2025 08:16PM
The issue impacts all types of email send-outs from Tidio; however, it is only partial, and the majority of emails are expected to be delivered successfully. We continue working on the fix.
IDENTIFIED
28 days ago - at 05/14/2025 07:32PM
We've identified the issue with one of the 3rd party services. We're working on this as we speak.
INVESTIGATING
28 days ago - at 05/14/2025 07:30PM
We are currently investigating an issue that occurs for some users using tickets in Tidio. We’ll have more information soon.
Latest Tidio outages
Connectivity issues for some users - 10 months ago
Connectivity issues for some users - 10 months ago
Connectivity issues for some users - over 1 year ago
Issues with Emails sent via Tidio - over 1 year ago
Connectivity issues for some users - over 2 years ago
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