Check if Tidio is down, recent outages, user-reported issues, and outages map.
Tidio is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Tidio status data.
IsDown has tracked 51 incidents since started monitoring Tidio status in January 2025. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
May 14, 2025
03:30 PM EDT
|
Major | Help Desk issues - difficulties in sending tickets | about 3 hours |
|
Aug 26, 2024
06:44 AM EDT
|
Major | Connectivity issues for some users | Ongoing |
|
Aug 26, 2024
03:17 AM EDT
|
Major | Connectivity issues for some users | Ongoing |
|
Jan 07, 2024
03:46 PM EST
|
Minor | Connectivity issues for some users | Ongoing |
|
Oct 23, 2023
07:34 AM EDT
|
Major | Issues with Emails sent via Tidio | Ongoing |
|
Nov 05, 2022
05:27 PM EDT
|
Major | Connectivity issues for some users | Ongoing |
|
Oct 24, 2022
10:17 AM EDT
|
Minor | Connectivity issues for some users | Ongoing |
|
Oct 24, 2022
06:47 AM EDT
|
Minor | Connectivity issues in the chat admin panel | Ongoing |
|
Aug 20, 2022
09:44 AM EDT
|
Major | Connectivity issues for some users | Ongoing |
|
Aug 17, 2022
07:01 AM EDT
|
Minor | Connectivity issues for some users | Ongoing |
Not able to enter a chat and respond
| Component | Status |
|---|---|
| Chat widget | OK |
| Web & Desktop application | OK |
| API | OK |
| WebSocket | OK |
Customer communication platform featuring a chat widget, web and desktop applications, API, and WebSocket for real-time interactions.
Monitoring Tidio since January 2025
Tracking 4 Tidio services and regions
1 incident in 2025
Number of Incidents
0 issues
Last incident
152 days ago
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Tidio isn't down. You can check Tidio status and incident details on the top of the page. IsDown continuously monitors Tidio official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Tidio is currently operational. You can check Tidio status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Tidio being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Tidio official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Tidio last outage was on May 14, 2025 with the title "Help Desk issues - difficulties in sending tickets"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Tidio and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Tidio is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Tidio's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Tidio with maximum flexibility
IsDown monitors Tidio for major outages. A major outage is when Tidio experiences a critical issue that severely affects one or more services/regions. When Tidio marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Tidio status page for minor outages. A minor outage is when Tidio experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Tidio status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Tidio publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Tidio and all their 4 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Tidio and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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