Outage in Tidio

Connectivity issues for some users

Resolved Major
November 18, 2025 - Started about 2 months ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/18/2025 08:04PM

This incident is now resolved. Thank you for your patience and understanding.

MONITORING about 2 months ago - at 11/18/2025 05:00PM

We're still monitoring this. Please refer to https://www.cloudflarestatus.com/

MONITORING about 2 months ago - at 11/18/2025 02:36PM

The service is gradually being restored. We will keep monitoring the situation and working on restoring service for everyone.

IDENTIFIED about 2 months ago - at 11/18/2025 11:59AM

The issue originates from a third-party vendor and is currently affecting multiple services worldwide. We are awaiting their resolution.

INVESTIGATING about 2 months ago - at 11/18/2025 11:38AM

We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

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